FAQ

This FAQ has been created to help new users understand how JetPoints operates and how to begin using it. Once you log-in, you will find a more comprehensive set of FAQ's dealing with issues such as placing orders etc, and a full online e-ticketing help system to assist you with any queries.

What is JetPoints?

JetPoints is the name given to an implementation of the iD-points System owned and operated by IncentiveDirect Limited on behalf of Bookajet.

How does JetPoints work?

Once your account has been approved you will be supplied an Account Number and a Password that you can use to log in to JetPoints.

Bookajet can then award you points that you can redeem in the JetPoints shop.

Bookajet is responsible for determining how many points you will be awarded and when your account will be credited. If you have an issue with the number of points you have recieved then you should contact them directly.

When you log in to your account these points will be available for you to spend on a large and exciting range of products. From the latest DVDs to top-brand electrical and computing equipment, perfumes, activity days and many, many more...

In addition Bookajet may set Knowledge Tests or Feedback Surveys that you can complete to earn additional points and spend them in the JetPoints shop

Can anyone register?

JetPoints is only available to those individuals whom Bookajet deem as being eligible.

In addition, JetPoints is only available to users who are 18 years old, and register at an address in the EU.

When will my account be approved?

It may take a few days before your registration is approved.

If your account is approved, you will receive an automated e-mail from the iD-points System informing you of your Account Number and your Password. You will then be able to log-in to the JetPoints system.

If you account is rejected, you will also receive an automated e-mail from the iD-points System, which may include a reason why your account has not been approved.

If you have not received an approval or a rejection after a week, please contact the Supervisor, Paul Mansfield, at Bookajet.

Why can't I log-in?

There are several reasons why you might not be able to log-in:

• Your account has not yet been approved.
• Your account has been frozen.
• The iD-points System may be down for essential maintainence, or upgrade. Please check back later.

Why has my account been frozen?

There are several reasons why your account may have been frozen, these include:

• Account inactivity - you must log in to your account at least once every six months.
• The JetPoints system has been closed.
• Bookajet have decided you are no longer eligible for an account.

If you think your account has been frozen by mistake, please contact your Supervisor, Paul Mansfield, at Bookajet.

Why should I give you my email address?

IncentiveDirect Ltd, who operate JetPoints on behalf of Bookajet, send out emails to you to communicate activity on the system. For example, when you have been awarded points, or when an order you have placed is shipping.

IncentiveDirect will never sell your details to any third parties, and all communication from us will relate specifically to your JetPoints account.

I've not received any e-mails from you. What gives?

All automated emails from the system will come from notice@bounce.incentivedirect.com and you should add this into your accepted email recipient list to make sure the emails always get through.

If you think you might have missed an e-mail, check to see if it has not been placed in your Junk e-mail folder, before contacting the Supervisor, Paul Mansfield, at Bookajet

What are the contact details for Bookajet?

Paul Mansfield
Bookajet
Business Aviation Centre
Farnborough Airport
Farnborough
GU14 6XA
United Kingdom (Mainland)
(p) 0870 458 3384
(f) 0870 458 3385
paul.mansfield@bookajet.com